Techorama Belgium 2018

Working smarter can be described as being as much pro-active as you are reactive or at the least having the facts and being first.  In this session we will envision a use case where a company can react to customer sentiments in this case via twitter and with the use of Microsoft Flow and Azure Cognitive Services make a determination on the overall sentiments of what is being said on social media. After the AI gives you a sentiment score about tweets in real-time you can use Flow to call into other MicroServices and offer a good customer experience by promoting positive sentiments and addressing potentially negative ones. This session will highlight Flow, Text Sentiment API, Office 365 and a BPM Platform